Transfer policies

The rules that apply to every booking. Please read them before you travel.

Cancellation and refunds

Every booking can be cancelled free of charge up to 24 hours before the scheduled pickup time (Turkey time), from the Manage booking page or by writing to us.

Cancellations less than 24 hours before pickup, and no-shows, are not refundable.

Refunds are issued to the original payment method within 5 to 10 working days depending on your bank. Agency balance payments are credited back to the agency balance immediately.

If we cannot operate a confirmed transfer for any reason, you receive a full refund and we will do our best to arrange an alternative.

eSIM packages are digital products and are non-refundable once issued.

Meeting point and waiting time

Your driver waits at the meeting point shown on your voucher with a name board. Airport-specific instructions are shown before payment and on the voucher. Meeting inside the terminal is not included in the standard service; please proceed to the meeting point after exiting.

Airport pickups include 60 minutes of free waiting from the actual landing time. The maximum waiting time is 2 hours; after 2 hours the vehicle leaves and any further transportation costs are the passenger's responsibility.

Non-airport pickups include 15 minutes of free waiting from the booked pickup time.

Please make sure you have internet access and WhatsApp on arrival so the transfer team can reach you.

Luggage

Each passenger is permitted one standard-sized suitcase and one item of hand luggage.

Oversized items (bicycles, golf bags, wheelchairs) must be mentioned in the booking notes so a suitable vehicle can be assigned.

Children and child seats

Passengers aged 13 and over are adults, 3 to 12 are children and 0 to 2 are infants. All passengers, including infants, count toward the vehicle capacity.

Child seats are an extra at the price shown during booking. They are provided subject to availability and cannot be guaranteed for pickups less than 48 hours away.

Passenger details

The full name of every passenger is required at the time of booking, as required by Turkish transport regulations. Names must match the travel documents.

You can correct names or the flight number by contacting your operations contact before pickup.

Times

All times are Türkiye time (GMT+3, no daylight saving). Please book according to local time, not the time zone of your departure.

Meeting point

Meeting point & transfer policy · Istanbul Airport

The maximum waiting time for the vehicle is 2 hours. After 2 hours, the vehicle will leave the airport, and any additional transportation costs will be the responsibility of the passenger. Each passenger is permitted to carry 1 standard-sized suitcase and 1 hand luggage item. Upon exiting through Gate No. 13, passengers should proceed to the area next to the A1 sign, where they will meet their driver. Passengers are kindly requested to ensure they have internet access and WhatsApp connectivity immediately upon arrival at the airport in order to communicate with the transfer team. VIP Transfer Call Center: +90 530 352 17 66

Meeting point · Sabiha Gökçen Airport

Your driver waits in the international arrivals hall, in front of the exit doors, holding a board with your name. Free waiting is 60 minutes from landing; the maximum wait is 2 hours. Each passenger may carry 1 standard suitcase and 1 hand luggage item. Keep internet and WhatsApp on so the transfer team can reach you. VIP Transfer Call Center: +90 530 352 17 66

Meeting point · Antalya Airport

Terminal 1 and Terminal 2 have separate arrivals halls; your driver waits at the exit of the terminal your flight arrives at, holding a name board. Free waiting is 60 minutes from landing; the maximum wait is 2 hours. Each passenger may carry 1 standard suitcase and 1 hand luggage item. VIP Transfer Call Center: +90 530 352 17 66

Our responsibility as an intermediary

gokarvan does not operate vehicles. We contract more than forty licensed transfer suppliers and sell their capacity under our own fixed prices, service standards and support. The supplier performing your transfer is named on your voucher through your operation staff contact. We are responsible for the booking, the price, the assignment of an operation staff member and the resolution of anything that goes wrong; the supplier is responsible for the vehicle, the driver and their licences and insurance.