GDPR

Your rights under the GDPR and UK GDPR

If you are in the European Economic Area or the United Kingdom, you have the following rights over the personal data we hold about you:

• Access – a copy of the data and information about how we use it.
• Rectification – correction of inaccurate or incomplete data.
• Erasure – deletion where we no longer have a legal basis to keep it. Note that booking and invoice records must be kept for accounting purposes for 10 years.
• Restriction – pausing processing while a dispute is resolved.
• Portability – your booking data in a machine-readable format.
• Objection – to processing based on legitimate interest, and to direct marketing at any time.
• Withdrawal of consent – for anything we do only with your consent, without affecting earlier processing.

How to exercise them

Email support@gokarvan.com from the address you booked with, quoting your booking reference. We reply within 30 days. We may ask for proof of identity before releasing data.

Legal bases we rely on

Contract (booking and operating your transfer), legal obligation (tax and accounting), legitimate interest (fraud prevention, service improvement) and consent (optional cookies and marketing).

Transfers outside the EEA/UK

Transfers are operated in Türkiye and our company is established in the UAE. Where required, we use the European Commission's standard contractual clauses with recipients. You can request a copy.

Complaints

You may lodge a complaint with the data protection authority in your country of residence. We would appreciate the chance to address your concern first.

Data protection contact

RATE EXTRA TOURISM L.L.C, Dubai, United Arab Emirates · support@gokarvan.com